#29: From Product Leader to COO: Driving Impact in an Ops-heavy Company | Melissa Chi (COO @ Pathpoint)

Welcome to another episode of Supra Insider. This time, Marc and Ben sat down with Melissa Chi, COO and former head of product at Pathpoint. We explore Melissa's transition from a product leader to COO, the importance of maintaining user empathy in a remote, operations-heavy environment, and how she continues to support and coach her team. Melissa also shares insights on managing time effectively, fostering cross-functional collaboration, and prioritization in a growth-stage startup.

This episode is a must-listen for anyone looking to grow their career in leadership while maintaining a user-centered approach.

All episodes of the podcast are also available on Spotify, Apple and YouTube (video).

New to the pod? Subscribe below to get the next episode in your inbox 👇

In this episode, we covered the following topics:

* Melissa’s transition from head of product to COO at Pathpoint

* How Melissa stays connected to her users in a remote environment

* The importance of coaching and building empathy with teams

* Managing time effectively as a leader with multiple functions

* Leveraging cross-functional collaboration and direct communication

* Long-term career planning and goal-setting

* And more!

If you’d like to watch the video of our conversation, you can catch that on YouTube:

Links:

* Melissa Chi: https://www.linkedin.com/in/melissa-chi-0073989/

* The LNO Framework by Shreyas Doshi: https://www.dualoop.com/blog/shreyas-doshi-the-lno-effectiveness-framework

* Energy Audit: https://docs.google.com/document/d/1HmaRdtk8R5GQtMj72Y6XhHTru5SQAiiqDfDP3qy73k4/edit

* Ben: https://www.linkedin.com/in/benerez/

* Marc: https://www.linkedin.com/in/marcbaselga/

If you enjoyed this conversation, please share it with a friend or colleague 👇

Also, if you’re a new subscriber, we encourage you to check out some of the recent episodes you might have missed:

And here are some less recent favorites:

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit suprainsider.substack.com