AI-Driven Customer Experiences with Avis’ Ravi Simhambhatla & Royal Caribbean’s Martha Poulter

In a panel from last year’s Metis Strategy Summit, Royal Caribbean’s CIO Martha Poulter and Avis Budget Group’s Chief Digital and Innovation Officer Ravi Simhambhatla share how they’re harnessing AI to transform customer experiences and operations. During the discussion, these executives explore how AI-driven personalization boosts conversions, the role of predictive models in operational efficiency, and the importance of blending digital and physical realities. From improving asset utilization to reducing waste and empowering employees, discover how these industry leaders are shaping the future of travel and hospitality.

Highlights include:

• AI-powered vacation planning at Royal Caribbean: Simplifying complex customer journeys.
• Avis Budget Group’s innovative use of predictive AI models to optimize fleet utilization.
• Operational excellence: Transforming food waste and sustainability challenges into data solutions.
• The intersection of technology and customer satisfaction in travel and hospitality.”