E05 Cathal McGloin, CEO at ServisBOT

Today’s guest is Cathal McGloin, Founder and CEO at ServisBOT. Based in Dublin and Boston, ServisBOT are transforming customer service conversations through messaging, artificial intelligence and automation. They deliver simple, convenient and powerful solutions in customer interaction management that transform service quality while reducing service costs.

ServisBOT’s goal is to eliminate all the frustrating parts of contacting customer service by automating as much as possible using BOTs and AI so that customers get the service they want, at any time they want it. They believe customer service can be a differentiator if it’s accessible, convenient and accurate, and that it should happen on the customer’s time and at his or her own pace.

In the episode today, Cathal will discuss:

• The problem he was looking to solve in creating ServisBOT
• How ServisBOT can boost your company’s customer engagement
• Challenges they needed to overcome
• Advice on how to start applying AI to your business
• Developing a strategy to leverage humans and machines
• Where Customer Service is heading in the near future