E175 Kevin Smith, Head of Analytics & AI at Contovista

Today's guest is Kevin Smith, Head of Analytics & AI at Contovista. Bsed in Zurich, Contovista enables data-driven banking with their white-label software and data analytics services to allow financial institutions to optimize their digital banking experience and gain actionable customer insights.

They help to understand, engage and serve customers better based on the enrichment of financial data and machine learning which empowers organizations to increase customer retention and share of wallet. Contovista's mission is to help financial institutions transition into the digital banking age and to make banking a more delightful experience.

In the episode, Kevin will discuss:

Contovista’s work in digital banking,

Enhancing the customer journey through automation and personalisation,

The steps involved to provide Customer Insights,

Intersecting AI and UI,

Successful use cases of the benefits they bring to customers,

The importance of training NLP and Deep Learning models,

and His passion for new technology