E304 Susan Hura, Director of Conversation Design Services at Interactions

Today's guest is Susan Hura, Director of Conversation Design Services at Interactions. Founded in 2004, Interactions provides Intelligent Virtual Assistants that seamlessly combine AI and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified and multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

Susan is a conversational user experience designer and strategist with deep experience in linguistics, user-centered design and speech technologies. As the Director of Conversation Design Services at Interactions, Susan leads a team who creates transformational conversational experiences for customers. Previously, Susan was Program Chair of the SpeechTEK Conference (2007-2016) and founding president of the Association for Conversational Interaction Design.

In the episode, Susan will talk about:

How she became passionate for Conversational AI,

The interesting work they do at Interactions,

The role of automation and data science behind the scenes,

How the team is set up for success,

The evolution of speech technology,

What excites her for the future of Conversational AI and

Exciting opportunities at Interactions