E447 Justin Nguyen, Head of Customer Service Data Engineering and Analytics at Chewy

Today's guest is Justin Nguyen, Head of Customer Service Data Engineering and Analytics at Chewy. Founded in 2011 and headquartered in Plantation, Florida, Chewy are on a mission to be the most trusted and convenient destination for pet parents (and partners) everywhere. Behind the scenes, their talented teams are made up of innovators, delighters, big-thinkers, and of course, passionate pet people - creating a place where you'll be empowered to build, grow and unleash your fullest potential.  

Chewy's Customer Service Data Analytics Team are deeply valued and trusted advisors to the business, delivering extraordinary insights that drive and differentiate the Chewy customer experience. They strategically leverage their data expertise to inform and guide critical decisions at all levels of the organization. The team works closely with business leaders to understand their needs and provide custom solutions that meet their unique challenges. They are invested in the success of the business and committed to delivering results that exceed expectations.

In the episode, Justin will talk about:

The current work he is doing with Chewy,

His background and previous work with 7-Eleven,

An interesting Computer Vision project for baby monitoring,

His passion for tech and fun Computer Vision applications in his home,

Deciding what AI applications to explore,

What future of AI and Analytics looks like at Chewy