ServiceNow Series E107: Matt Farahmand, Practice Manager at Thirdera

Today's guest is Matt Farahmand, Practice Manager at Thirdera. Founded in 2021, Thirdera helps organizations adopt better patterns of work and get more from ServiceNow.  Thirdera is a new type of ServiceNow partner - one that blends the scale and depth of experience that massive multi-national consultancies offer with the responsiveness, agility, and relationship focus of boutique providers. The Thirdera team unlocks enterprise potential to elevate experiences across the world of work.

With over 21 years of experience in various areas of the IT industry, Matt is continuously learning new technologies and understanding customer requirements by developing applications to meet their demands. In addition to his broad technical and managerial skills, Matt’s focus in the past several years has been to organize and improve his efficiency, knowledge and development skills by using ITSM software deployment methodologies, and ITIL Service Management’s best practices and practical implementation in his day to day operations.

In this episode, Matt will discuss:

His background and current role with Thirdera,

An overview of CitizenKey and their work in the Public Sector,

Use cases of the problems that CitzenKey solves in the sector,

Helping public sector companies evolve in the digital age,

When to expect improved services from the municipalities,

Increasing the Net Promoter Score,

AI, virtual agents and future digitalization in the Public Sector