ServiceNow Series E123: Jeffrey Manville, ServiceNow Development Team Lead at Duke University Health System 

Today's guest is Jeffrey Manville, ServiceNow Development Team Lead at Duke University Health System. As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

Jeffrey is an experienced System Engineer & Software Developer with a demonstrated history of success within the IT and Healthcare industry. He is skilled in process/systems analysis, system engineering, data analysis and software development particularly on the ServiceNow platform. In his current role, Jeffrey coordinated the recovery of a major incident for a vendor owned & supported application between two companies' engineering departments and ServiceNow, while reporting to C level leadership for both companies.

In this episode, Jeffrey talks about:

His role and responsibilities with Duke University Health System 

Why ServiceNow is the platform of choice 

Applications that are adding value across the organization 

Challenges and they needed to overcome when implementing ServiceNow 

What makes a winning ServiceNow team 

Key advice for your implementation journey 

Where he sees the future of the ServiceNow platform