ServiceNow Series E127: Glenn van Kooijk, Senior Solutions Architect at Artisan Studios & Amanda Salem, Compliance and Ethics Portfolio Manager at Southwest Key Programs

Today's guests are Glenn van Kooijk, Senior Solutions Architect at Artisan Studios and Amanda Salem, Compliance and Ethics Portfolio Manager at Southwest Key Programs. With over 20 years of experience in the IT industry, Glenn specializes in digital transformation, portfolio management and innovation. In his current role, Glenn builds, influences and drives the adoption of technology solutions that enable their client’s business priorities. He leverages his skills in agile, ERP, ITSM, ITBM, and other tools and frameworks to deliver high-quality solutions.

Amanda has over ten years of experience in managing portfolios and projects driven by business leaders and C-suite personnel. She has a strong background in solution architecture, transforming ideas into technology-driven solutions that drive business innovation. Amanda is recognized for her ability to enhance organizational efficiency by aligning business processes and technologies, resulting in cost savings, improved performance and strategic flexibility. She also excels at identifying, integrating and leveraging new technologies to drive business success.

In this episode, Glenn and Amanda talk about:

Their background and current work within ServiceNow,

How ServiceNow can support businesses of all sizes,

ServiceNow’s versatility and quick time-to-market capabilities,

Solving customer problems and defining unmet needs,

Understanding the capabilities, functions and features of ServiceNow,

Balancing your internal and external experts,

The importance of an Agile practice,

Their top advice for newcomers to ServiceNow