ServiceNow Series E33: Felippe Mora, Senior Director of Customer Success at Nuvolo

Today's guest is Felippe Mora, Senior Director of Customer Success at Nuvolo in New Jersey. Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. They provide a single platform to manage all people, all physical locations, all assets and all work to enable data sharing across departments. They serve various industries such as healthcare, life sciences, financial services, retail, government, higher education and enterprise. They are the largest and fastest-growing independent software vendor globally, built on the NOW platform.

Felippe is a customer-centric executive focused on delivering value and leveraging customer feedback to ensure long-term relationships that drive retention and expansion of recurring revenue. He is a results-driven and innovative professional, with extensive experience in software and web development, information technology operations, systems management and client relations. Felippe is armed with outstanding skills in setting vision and strategies along with providing innovative business solutions and infrastructure toward the fulfillment of established goals.

In the episode, Felippe will tell you about:

The interesting work he does with Nuvolo,

Transitioning from engineering into a customer success role,

What is Customer Success,

How to build a high-performing team,

Examples of creating an effective Customer Success roadmap,

The importance of stakeholder engagement, and

Key Learns throughout his career to date