ServiceNow Series E61: Bharti Sharma, Global Head of ITSM, Service Availability and Service Management Platform at Aon

Today's guest is Bharti Sharma, Global Head of ITSM, Service Availability and Service Management Platform at Aon. Bharti is a high-impact professional with over two decades of rich multi-cultural experience in leading IT Strategy, Service Operations & Delivery. She is passionate about developing ideas and driving initiatives towards enterprise service management and digital transformation to enable business outcomes. Bharti is also a strong advocate of Diversity & Inclusion and develop culturally diverse, equitable and inclusive teams.

In her current role, Bharti is accountable for designing, managing and reporting on core IT Service Management processes across the enterprise to drive service availability improvements at Aon. She is also responsible for the strategy, design, governance and implementation of ServiceNow as the Enterprise Service Management Platform to enable IT and business teams to deliver high quality, consistent outcomes by leveraging best practices towards driving transformation and innovative solutions.

In the episode, Bharti will talk about:

Her journey within ServiceNow & her current role at Aon,

Why ServiceNow is the platform of choice,

Macro trends she is seeing within Digital Transformation,

The value that ServiceNow brings to organizations,

Advice to C-Suite executives embarking on their transformation journey,

3 steps to building a winning team and

Advice she would offer to her younger self