ServiceNow Series E79: Jeffrey Tefertiller, President at Service Management Leadership

Today's guest is Jeffrey Tefertiller, President at Service Management Leadership. Jeffrey is a Senior Technology Executive focusing on Digital Transformation, Service Management and IT Asset Management. He is a Business Continuity leader with nearly three decades leading initiatives and organizations with large global teams, a broad span of control, and P&L responsibilities across many industries.

Jeffrey is able to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. With a passionate and positive personality, he brings proven success and experience to positions of leadership. Jeffrey is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. He is a believer in analytics and metrics to measure success and opportunities for improvement.

In the episode, Jeffrey will talk about:

His 20+ years experience in Service Management,

How ServiceNow can be enhanced from the user perspective,

Challenges to be aware of when implementing ServiceNow,

How he helps people through the implementation journey, and

The importance of data integration