Women in ServiceNow Series E02: Andrea Kis, Strategic Partner Director at Capgemini UK

Today's guest is Andrea Kis, Strategic Partner Director at Capgemini UK. As a leading strategic partner to companies around the world, Capgemini have leveraged technology to enable business transformation for more than 50 years. They address the entire breadth of business needs, from strategy and design to managing operations. To do this, they draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering and platforms.

Andrea is a recognized service management expert, who specializes in enterprise service management, operating model and service design, transformation, innovation and customer experience, including the design and mapping of human centric services and user journeys. She is an experienced program and project manager, who has delivered and managed global consulting engagements in various industries and sectors. Andrea is also an active speaker who has presented at numerous conferences and industry forums globally.

In the episode, Andrea discusses:

How ServiceNow evolved from ticketing tool to an essential IT solution

Her journey into the world of technology

Building relationships, solving problems and staying updated on technology

How authenticity, empathy, humor and kindness builds strong relationships

Why Tech jobs should focus on human elements, relationships and adoption

An overview of RiseUp's tech career opportunities and offerings

How Generative AI enhances daily life, adding convenience and efficiency