Learning from incidents (Interview)

This week we’re joined by Nora Jones, founder and CEO at Jeli where they help teams gain insight and learnings from incidents. Back in December Nora shared here thoughts in a Changelog post titled “Incident” shouldn’t be a four-letter word - which got a lot of attention from our readers. Today we’re talking with Nora about all things incidents — the learning and growth they represent for teams, why teams should focus on learning from incidents in the first place, their Howie guide to post‑incident investigations, why the next emerging role is an Incident Analyst, and she also shares a few book recommendations which we’ve linked up in the show notes.

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Sponsors:

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Featuring:

• Nora Jones – LinkedIn, X
• Adam Stacoviak – Website, GitHub, LinkedIn, Mastodon, X
• Jerod Santo – GitHub, LinkedIn, Mastodon, X

Show Notes:

• “Incident” shouldn’t be a four-letter word
• Howie: The Post-Incident Guide
• About Chesley B. “Sully” Sullenberger, III
• Minding the Weather (How Expert Forecasters Think)
• Seeing What Others Don’t: The Remarkable Ways We Gain Insights
• Community: Learning from Incidents
  in Software
• The Changelog #462: Learning-focused engineering with Brittany Dionigi
• Costa Concordia disaster

Something missing or broken? PRs welcome!