The Economics of Internal Facing Chatbots: What's the Real Cost?

In this episode, the DAS crew discussed using chatbots internally at companies.

They highlighted how chatbots can serve as a valuable resource for employees by providing quick answers to common questions. This can save time for teams like HR who repeatedly address the same queries.

The hosts also emphasized that internal chatbots don't need to be overly complex. There are easy solutions available from platforms like Zapier to get started. More advanced options are also available for larger, customized implementations.

Key points from the discussion:

• Chatbots can pull answers directly from a company's internal data rather than guessing, reducing the chance of incorrect responses.
• They allow employees to ask questions in natural language, rather than navigating through rigid decision trees.
• Internal chatbots can be created for different departments based on their specific needs. An HR chatbot will differ from one for the marketing team.
• It's crucial to rigorously test any chatbot before full deployment to identify gaps in knowledge.
• Maintenance is critical - the chatbot must be continually updated as new data is added or questions arise.
• Costs include setup fees, ongoing API usage charges, and maintenance expenses. Adoption may increase over time.

In summary, internal chatbots have great potential to streamline workflows and information access for employees. Companies should start small, focus on solving a specific problem, and rigorously test before expanding the chatbot's capabilities.