The ERP Minute Episode 72 - January 17, 2023

Salesforce unveiled new innovations in commerce and retail, delivering new features to their Commerce Cloud and Salesforce for Retail Media. Oracle extended its comprehensive retail cloud platform to include the Oracle Retail Payments Cloud Service. This will allow retailers to now accept Apple, Google, and Samsung Pay, without the hidden fees and unpredictable costs that erode the bottom line. This service also runs on Oracle Cloud Infrastructure (OCI), ensuring it has high-security standards, end-to-end encryption, and is PCI/DSS compliant. Workday announced its continued momentum within the retail industry, with more than 50% of the retail organizations in the Fortune 500 having selected Workday. Along with this announcement, Workday introduced new demand forecasting to Workday Scheduling and Labor Optimization. The new feature leverages AI and machine learning technology to enable retailers to forecast business demand based on external data, such as sales and foot traffic history. On a similar note, AI continues to grow in the market with new advancements emerging across the industry. NICE announced new RPA (Robotic Process Automation) capabilities in its latest release, using AI to identify focused opportunities for automation, then Pr3vent and webAI have partnered to train Pr3vents AI model and remove bias to accurately screen eyes, all on top of the ChatGPT momentum, a product which millions of people are trying. 

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