Episode 123: Cooling issues can range from minor issues with a small leak to a catastrophic engine failure if an engine overheats. The parts technician can do a lot to help the customer, but the parts technician needs to be prepared to do more than just supply the customer with what they ask for.
In this episode, we talk about the importance of seeing the bigger picture when it comes to helping fleets get back on the road, and not just selling them the part they need, but rather ensuring they have everything they need to fix their commercial vehicle the right way, the first time.
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