Marc Stickdorn and Adam Lawrence 'A Service Design 360'

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode.

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• Marc on Twitter
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• Adam on Twitter
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• More than Metrics
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• Experience Fellow
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• Smaply
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• Work Play Experience
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• This is Service Design Thinking book
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• This is Service Design Doing book
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