SDGC19 Special / Marc Stickdorn 'Customer Journey Map Ops'

16 min • 10 oktober 2019

We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. The first episode is with Marc Stickdorn, CEO of More than Metrics and co-author of several leading service design textbooks, This is Service Design Thinking and This is Service Design Doing