Keynote Presentation TCUK16 - Sarah Richards

Recording of Sarah Richard's keynote presentation at Technical Communications UK Conference 2016.

“From bit-of-a-scaredy-cat to banning words for the UK government”

Sarah started in a quiet team of editors and ended up banning Whitehall from using their favourite jargon on GOV.UK. Sarah will explain her journey from having to publish whatever lawyers and policy people said to running an agency that will only take on work if the process is agile and user-centred. It’s a tale of tears, sugar, late night pizza, not many kittens and tea*.

* plus how she introduces user-centred content into organisations.

http://technicalcommunicationuk.com/

The Institute of Scientific and Technical Communicators is the largest UK body representing information development professionals. Its members create or manage information that has an impact on people. This includes creating user guides, manuals, installation instructions, operating and safety procedures, business processes, training materials and software user assistance. We encourage professional development, training courses in technical communication, standards, research resources and networking opportunities for our members and industry affiliates. The ISTC also promotes the value of technical communication and the profession.