Balancing Tech and Touch in ITSM: The ITIL 4 'Information and Technology' Dimension

In this episode of 'The ITSM Practice', Luigi Ferri focuses on the 'Information and Technology' dimension of ITIL 4, a vital component of IT Service Management. The discussion explores how technology intersects with information to enhance service management, examining the interplay of infrastructure, applications, data management, and information security. Luigi highlights the benefits, such as improved efficiency and data-driven decision-making, alongside challenges like rapid technological change and the risk of overlooking the human element. He invites listeners to share their experiences with technology in ITSM on LinkedIn. The episode concludes with the emphasis on finding the right balance between advanced technology and the essential human touch in service management, urging listeners to innovate while staying true to ITIL 4 principles.

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Website: http://www.theitsmpractice.com

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya