Centralized vs. Decentralized ITSM: Finding the Right Balance for Global Organizations

Welcome Back! In this episode of "The ITSM Practice," Luigi Ferri discusses the merits of centralized and decentralized ITSM models, exploring which might be the best fit based on an organization's size, needs, and goals. Delve into the advantages of each model, from cost efficiency and standardized governance in centralized systems to enhanced flexibility and quicker response times in decentralized structures. Learn how to strike the right balance with hybrid models and technology enablement.

In this episode, we answer to:

What are the benefits of a centralized ITSM model?

How does decentralized ITSM empower local teams and improve response times?

What factors should organizations consider when choosing between centralized and decentralized ITSM?

Resources Mentioned in this Episode:

Luigi Ferri, LinkedIn post "Centralized or Decentralized?", link https://www.linkedin.com/feed/update/urn:li:activity:7234773009486553089/

ITSM People, article "The Great Debate: Centralised vs. Decentralised ITSM for Global Organisations" link https://www.itsmpeople.co.uk/post/the-great-debate-centralised-vs-decentralised-itsm-for-global-organisations#:~:text=While%20centralised%20ITSM%20requires%20a,day%2Dto%2Dday%20operations.

Trianz, article "Decentralized vs Centralized ITSM: A Clear Choice", link https://www.trianz.com/insights/decentralized-vs-centralized-itsm-a-clear-choice

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn! I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya