How do you select the right ITSM tools for your organization?

In this episode of "The ITSM Practice Podcast," Luigi Ferri delves into the crucial aspect of selecting the right ITSM tool, highlighting the importance of aligning technology with your organization's process maturity. This episode is a must-listen for ITSM and IT Security professionals aiming to elevate their operational efficiency and strategic goals.

In this episode, we answer to:

Why is process maturity valued beyond features in understanding tool selection?

What are the key considerations for making a sophisticated tool selection?

How can process maturity be leveraged in ITSM implementation according to the practical guide to excellence?

Resources Mentioned in this Episode:

Process Maps, article “ITIL Processes.”, link https://wiki.en.it-processmaps.com/index.php/ITIL_Processes

BMC Software, article “How to Choose ITSM Tools”, link https://www.bmc.com/blogs/itsm-tools/

TechBeacon, article “How to choose an IT Service Management tool.”, link https://techbeacon.com/enterprise-it/how-choose-it-service-management-tool

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya