ITIL Meets NIS2: Enhancing Cybersecurity and Service Management Together

In this informative episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into the NIS 2 Directive's influence from a customer's standpoint. We explore how this directive serves as a shield against cyber threats by enforcing enhanced security measures, standardizing incident reporting, and ensuring supply chain transparency. However, we also consider the potential burdens, including increased costs and complex implementation challenges, which could affect service quality and customer experiences. Join Luigi as he unpacks the pros and cons of this crucial cybersecurity regulation.

In this episode, we answer to:

How does the NIS 2 Directive impact customers from their viewpoint?

What are the potential drawbacks of the NIS 2 Directive from a customer perspective?

Is the NIS 2 Directive a necessary safeguard or an undue burden for customers?

Resources Mentioned in this Episode:

PECB, article "A Comprehensive Guide: Understanding the NIS 2 Directive", link https://pecb.com/article/a-comprehensive-guide-understanding-the-nis-2-directive

IT Governance UK, article "The NIS 2 Directive – What you need to know”, link https://www.itgovernance.eu/en-ie/green-papers/nis2-directive-what-you-need-to-know-ie

DeepBlue Security & Intelligence, article "NIS2 Directive: What does it mean for your organization?", Link https://www.linkedin.com/pulse/nis2-directive-what-does-mean-your-organization-ka7ke/

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya