Optimizing ITSM with ITIL 4: Understanding Business and Operating Models

In this episode of "The ITSM Practice," Luigi Ferri dives into the intricacies of aligning business and operating models with ITIL 4 practices. Luigi explores the strategic importance of understanding business and operating models, the roles of key executives, and the benefits and challenges they present. He discusses strategies for building and sustaining model alignment, including clear vision and objectives, detailed mapping, and continuous improvement to ensure business agility and success.

In this episode, we answer to:

How can we build and sustain model alignment with ITIL 4?

What are the pros and cons of business and operating models?

Do we truly understand the importance of business and operating models?

Resources Mentioned in this Episode:

PeopleCert's research document titled "Business Models and Operating Models", available at www.peoplecert.com

Bakkah Learning, article "Operating Model VS Business Model Full Guide", link https://bakkah.com/knowledge-center/business-operating-model-bom

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Website: http://www.theitsmpractice.com

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya