Synergy in Transition: Uniting ITIL 4 and Organizational Change Management for Effective Change Management

In today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussion includes a detailed examination of how these frameworks work together to manage IT Services and the human aspects of change, ensuring sustainable and effective business transformations. Learn key strategies for overcoming resistance and driving success in organizational changes.

In this episode, we answer to:

What exactly are Organizational Change Management and ITIL 4 Change Management, and how do they intertwine?

Why is it beneficial to combine ITIL 4 with Organizational Change Management?

How can resistance to change be effectively managed and overcome?

Resources Mentioned in this Episode:

PeopleCert, article "ITIL 4 Organizational Change Management: bringing people on the journey", link https://www.axelos.com/resource-hub/blog/itil4_organizational_change_management_bringing_people_journey

ITSM Tools, article "Organizational Change Management – An Overview", link https://itsm.tools/overview-of-organizational-change-management/

PeopleCert, article "ITIL Practitioner: Organizational Change Management", link https://www.axelos.com/resource-hub/blog/itil-practitioner-organizational-change-management

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya