The Business Value of ITIL Service Design: Why It’s Essential for Selling IT Services

In this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhancing customer experiences. Discover the essential benefits of integrating ITIL v3 and ITIL 4 into your service management framework, especially for regulated industries or fast-paced startups needing agility.

In this episode, we answer to:

What are the benefits of ITIL Service Design for selling services?

How does ITIL Service Design drive success, step by step?

Why is Service Design considered a business differentiator?

Resources Mentioned in this Episode:

QRP MMI, article "What is ITIL Service Design?", link https://www.qrpinternational.be/blog/it-governance-and-service-management/what-is-itil-service-design/

Axelos, Service Design Practice, link https://www.axelos.com/resource-hub/practice/service-design-itil-4-practice-guide

itSMF UK, article "Why Do Service Design?", link https://www.itsmf.co.uk/why_service_design/

Invensis Learning, article "ITIL Service Design", link https://www.invensislearning.com/blog/itil-service-design-faqs/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya