The Future of ITSM: Why Removing 'IT' Could Broaden Its Impact

In the latest ITSM Practice Podcast episode, David Barrow delves into the transformative potential of broadening the scope of service management beyond traditional IT confines. Emphasizing its pivotal role in digital transformation, the discussion highlights how service management ensures agile, reliable services that enhance customer experiences and drive business success. Advocating for a rebrand to simply "service management," the episode explores its strategic impact on organizations and its appeal as a dynamic career path in the digital age.

For the book reference: An Education in Service Management, is available on Amazon, link https://rb.gy/xxeh2s

In this episode, we answer to:

Should we consider removing "IT" from IT service management to broaden its scope?

How can service management enhance digital experiences and customer satisfaction?

What are the risks and rewards of rebranding ITSM as broader service management?

Connect with us on:

LinkedIn: David Barrow link https://www.linkedin.com/in/solsevenstudio/

Website: https://www.solsevenstudio.com/

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Resources Mentioned in this Episode: Digital Transformation, Agile Service Delivery, Customer Experience, Operational Excellence, Risk Management.

And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya