What is a Service Catalogue?

Join Luigi Ferri on "The ITSM Practice" as he explores the significance of a Service Catalogue in IT Service Management. This episode sheds light on the role of a Service Catalogue beyond just listing services, emphasizing its importance in transparency and operational clarity for customers. Luigi discusses the key components like the Service Portfolio and Service Catalogue Views, their advantages in enhancing clarity and decision-making, and the challenges such as complexity in management and technology dependence. The discussion also touches on the integration of the Service Catalogue with ITSM processes, the roles involved, and the importance of keeping it relevant and user-friendly. Tune in for insightful reflections on how a well-structured Service Catalogue aligns IT Services with business goals, and join the conversation on LinkedIn to share your experiences in Service Catalogue Management.

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya