What is Business Relationship Management?

Luigi Ferri explores Business Relationship Management (BRM) in "The ITSM Practice Podcast," highlighting its importance in aligning IT with business goals, transforming IT into a key business partner. BRM manages and improves relationships, fostering trust and collaboration. The discussion covers technology's role, risks of poor BRM, and the value of a culture promoting training and development.

In this episode, we answer to:

What is the purpose and objectives of Business Relationship Management (BRM)?

How does governance and policy setting in BRM ensure alignment with organizational strategy?

How does technology facilitate BRM in aligning IT services with business needs?

Resources Mentioned in this Episode:

Business Relationship Management Institute, article “How Many Business Relationship Managers Should You Have?” link https://brm.institute/how-many-business-relationship-managers-should-you-have/

PeopleCert, article “Business Relationship Manager”, link https://www.peoplecert.org/advance-your-career/it-service-management/business-relationship-manager

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Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya