What is Service Integration and Management?

In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of Service Integration and Management (SIAM) for enhancing IT service delivery and aligning it with business goals. Luigi explains the SIAM structure and its critical role in managing multiple service providers to ensure seamless service integration. He addresses the challenges and emphasizes the importance of robust governance and advanced technology in crafting a dynamic IT environment.

In this episode, we answer to:

How can you build an effective SIAM operating model that enhances service delivery?

What role does technology play in Service Integration and Management?

What challenges does Service Integration and Management present?

Resources Mentioned in this Episode:

Exalate, article "How to Build an Effective SIAM Operating Model", link https://exalate.com/blog/siam-model/

Oneio, article "What is SIAM in IT service management?", link https://www.oneio.cloud/blog/what-is-siam-in-it-service-management

Scopism, article "What is Service Integration and Management (SIAM)?", link https://www.scopism.com/what-is-service-integration-and-management-siam/

BMC, article "What Is SIAM? Service Integration & Management Explained", link https://www.bmc.com/blogs/service-integration-and-management-siam-for-beginners/

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya