Should Employers Pay For Emotional Labor?

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A stranger insists you “smile more,” even as you navigate a high-stress environment or grating commute. A mother is expected to oversee every last detail of domestic life. A nurse works on the front line, worried about her own health, but has to put on a brave face for her patients. A young professional is denied promotion for being deemed abrasive instead of placating her boss. Nearly every day, we find ourselves forced to edit our emotions to accommodate and elevate the emotions of others. Too many of us are asked to perform this exhausting, draining work at no extra cost, especially if we’re women or people of color.

Emotional labor is essential to our society and economy, but it’s so often invisible. In her new book, Rose Hackman shares the stories of hundreds of women, tracing the history of this kind of work and exposing common manifestations of the phenomenon and empowers us to combat this insidious force and forge pathways for radical evolution, justice, and change.

Shermer and Hackman discuss: • her journey to researching emotional labor • What is emotional labor? • sex/gender differences in emotions • equality vs. equity • income inequality between men and women • Richard Reeves’ book, Of Boys and Men • why women are more risk averse • sex and emotional labor • sex work and prostitution • pornography • #metoo • emotional capitalism • liberal vs. conservative attitudes about emotional labor and gender differences.

Rose Hackman is a British journalist based in Detroit. Her work on gender, race, labor, policing, housing and the environment―published in The Guardian―has brought international attention to overlooked American policy issues, historically entrenched injustices, and complicated social mores. Emotional Labor is her first book.