Ep. 145 - Baking a Human Behavior Cake with Jack Schafer

In this episode, Chris Hadnagy and Maxie Reynolds are joined by industry professional Jack Schafer, PhD.  Dr. Schafer is a psychologist, professor, intelligence consultant, and former FBI Special Agent. Dr. Schafer spent fifteen years conducting counter-intelligence and counterterrorism investigations, and seven years as a behavioral analyst for the FBI's National Security Division's Behavioral Analysis Program.  May 10, 2021  

 

00:00 - Intro 

Social-Engineer.com 

Vishing as a Service (VaaS) 

Phishing as a Service (PHaaS) 

Black Hat 

Slack Channel 

Clutch 

Innocent Lives Foundation 

03:32 - Introduction to Dr. Jack Schafer, PhD. 

04:54 - How Jack decided to start training people in his field after retirement 

07:46 - Why is rapport building important? 

11:49 - How do you stop rapport from being used against you? 

13:51 - Explaining “The Truth Bias” 

15:37 - Rapport works across different cultures 

18:15 - The basic human need to correct other people 

19:28 - Integrating the knowledge of that need into work as an FBI agent - “Brian’s Loop” 

23:01 - People don’t answer yes or no, they answer Yes+, No+, I Don’t Know+ 

23:19 - Flattery 

25:13 - Roundabout vs Direct Approach 

26:45 - The “right” way is the way that works for you 

29:58 - The Truth “Default Mode” and breaking the baseline 

33:05 - Verbal vs. Non-Verbal Cues 

36:19 - Get A Commitment 

37:36 - Why does getting a commitment work on humans? 

39:50 - The Lip Purse 

42:40 - Wrap Up 

The Like Switch 

The Truth Detector 

Emma 

44:45 - Jack’s Mentors 

46:30 - Contact Jack 

Jack Schafer on LinkedIn 

Email: [email protected] 

47:06 - Outro 

Maxie Reynolds on Twitter 

Maxie Reynolds on Instagram 

Chris Hadnagy on Twitter 

Social-Engineer on Instagram 

www.social-engineer.com 

www.social-engineer.org 

www.humanhackingconference.com 

www.humanhackingbook.com 

www.innocentlivesfoundation.org 

Social-Engineering Slack Channel 

CLUTCH