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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Jenna Crane, Product Marketing Lead at Dropbox Paper

25 min • 30 november 2017

Whether you’re at a brand-new startup, or launching a fresh offering under the umbrella of a name brand, you only get one chance to make a first impression with your product. Jenna Crane, product marketing lead for Dropbox Paper, shares why alignment with the product team from day one and a laser focus on user research are key to successfully bringing a new offering to market.

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