123. Best Of: Why Curiosity Is Communication’s Secret Weapon

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The information you receive is only as strong as the questions you ask.

This week we revisit Matt's discussion with Debra Schifrin about how to craft inquiries that can lead to better communication outcomes. Questions are also instrumental in building relationships, Schifrin points out. “If you’re asking questions, you’re signaling to the other person that you value them. You’re taking time to listen to their answers.”

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Chapters:

(00:00) Introduction to the Episode and Guest

(01:47) The Role and Importance of Questions

Debra Schifrin discusses the various goals and purposes of asking questions, such as getting information and building relationships.

(02:36) Questions in Building Relationships and Coaching 

Focus on how questions help in building relationships and their use in coaching and mentoring.

(04:41) Negative Aspects of Question Asking

Discussion about the darker goals of asking questions, like intimidation or avoiding responsibility.

(06:57) The Impact of Tone in Question Asking

Examination of how tone can significantly alter the perception and effectiveness of questions.

(08:19) Creating Effective Questions 

Strategies for formulating good questions, emphasizing the use of value-related words.

(10:10) Advice for Business Leaders on Question Asking

Guidance for leaders on the importance of bravery in asking questions and being open to unexpected answers.

(11:53) Context and Best Practices in Question Asking

The relevance of context in questioning and best practices rooted in a mindset of curiosity.

(15:25) Debra Schifrin's Secret Weapon in Questioning

Schifrin's "killer last question" technique and its effectiveness in eliciting insightful responses.

(17:19) Experiment with Different Questioning Styles

An experiment demonstrating the impact of different ways of asking questions on the responses received.

(19:00) Wrap-up and Final Questions

Concluding part where Matt asks Debra Schifrin his three standard questions for all podcast guests, focusing on communication advice, admired communicators, and successful communication ingredients.