14. The ABC of building a Service Management Office, with Melissa Teater from Jamf

Melissa Teater (Director of Support and Experience at Jamf) shares her experience creating a Service Management Office to help expand a 20-year organization globally. The goal is to implement ITIL best practices across the company — hoping that a Service Management backbone would provide stability and scalability to their processes and platforms. 

Melissa Teater is a 25-year veteran of Information Technology infrastructure, support operations, and service level management. She has extensive experience developing strategic support solutions for global operations, focusing on exceptional customer experience. In her career, she has also led large teams to thrive through employee development, continuous improvement, and process efficiency. Melissa is a communication expert with the ability to integrate managed service providers to suit business needs.