22. Why do people hate the help desk — and how to land your first IT job, with Kevtech

Looking for your first job in IT? Then this is what you need to listen to. Kevin Apolinario (a.k.a Kevtech IT Support)'s efforts to lower the entry bar for IT are well known, and in this episode, he shares some questions to ask hiring managers, what skills are indispensable for help desk agents, how to show your experience in your resume, and a fresh perspective on whether you should get certified.

Kevin Apolinario is Senior Desktop Engineer at Confidential and Senior Technical Trainer at a Technical Skills Development Platform. Better known as Kevtech, his YouTube channel "Kevtech IT Support" is followed by 37K people looking to build a career path in IT.