Sveriges mest populära poddar

Ticket Volume – IT Podcast

46. It’s all about Sustainability: Tech and Progress involving People, with Barclay Rae

38 min • 16 mars 2023

Barclay Rae, consultant, author, and IT Service Management expert, analyses the changes in technology brought about by AI and goes through the environmental perspective. In this wide-ranging talk with Matt, he also highlights the importance of people in experience management.


Barclay Rae is a consultant, author, ITIL4 architect, and SDI standards co-author. His experience spans hundreds of service improvement projects, mainly in IT Service Management, but also in CRM, Contact Centre, and other service delivery areas.

Kategorier
Förekommer på
00:00 -00:00