47. Training is a Service — And Here's How You Can Get The Most Value, with Sean McClean

Training can be seen from the trainer's or the trainee's perspective, and Sean McClean (ServiceNow) does both! He shares some thoughts on how acknowledging that training is a service improves the teaching and learning experience, and at the same time, he talks about certifications and why they're not enough by themselves. Sean McClean has been a Master Technical Trainer and Training Evangelist at ServiceNow for 12 years and the Principal at Katalyst Now for almost 18 years. He's a speaker, as well as a self-defined professional listener and certification hound.