56. A Crash Course on Value Stream Mapping For ITSM, with Waseem Ahmed

As organizations grow in complexity and there is an increase in the visibility of corporate organization and interconnected processes, Value Streams have taken the center of the stage. Waseem Ahmed shares some key guidelines on how to get started with Value Stream Mapping for IT. He points out the importance of beginning with a strong service design and the need to keep a close eye on the continual improvement of the whole service lifecycle.

Waseem Ahmed has a long history of system and service experiences working in different roles and companies. Amongst them, he operated as Virtualization Service Delivery Manager for American Airlines and Vice President of Production Operations Core Technology Infrastructure for Citi. He currently serves as the director of IT Service Management at BECU, a not-for-profit financial cooperative.