68. How to Become a Help Desk Technician? First Steps as an Agent, with Abby Sininger

Abby Sininger is taking her first steps in IT having landed an internship as support analyst at GRE and shares her insights into what it’s like working on the front line of a help desk. As a young adult making her way into this field of work, she talks about which skills she believes are most important for the job, her educational background and current studies, and how she first got interested in tech through the program Women in STEM. Finally, Abby gives out some advice for people with similar interests and professional goals, and goes through what she expects for her future. Abby Sininger is a Computer Science Major at St. Cloud State University in Minnesota and an aspiring software developer with a passion to inspire women to join STEM fields. She has served in roles as an administrative assistant at Simonson Lumber Company, a manager at House of Pizza, and recently landed a role as IT support analyst at Great River Energy.