88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

In this episode of Ticket Volume, Matt Beran chats with Shane Carlson, Director of Global Presales Strategic Services at Airtable, about the evolution of Service Management processes. They explore how rigid processes can hold teams back, the shift to more flexible patterns, and the impact of technology on modern workflows.

Discover how agility and outcome-focused strategies are transforming Service Management.

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