I interviewed Amy Fish (over Skype - the new normal!), the author of the fabulously titled
I Wanted Fries with That: How to Ask for What You Want and Get What You Need. She is the ombudsperson, also known as the Chief Complaints Officer at Concordia University in Montreal, Canada, and regularly teaches, speaks, and writes about how to complain effectively. Her book is both funny and absolutely helpful. It’s about how to ask for what you want and get what you need. Amy and I talked about why we're fearful to "make waves," the art of speaking up for yourself, and how to make a phone-free dinner table happen!
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