Change matters: The secret to LMS implementation success

In this episode of Totara Talks Talent, we dive into the critical yet often overlooked topic of change management in learning and development (L&D). As organisations continue to evolve, the role of L&D has shifted beyond simply delivering training. It’s now about fostering behavioural change, solving performance challenges, and aligning development with organisational goals.

Our guest, Paul Ferguson, Organisational Development Business Partner at West College Scotland, shares his insights on how to effectively navigate change. With years of experience leading transformational projects, Paul provides practical strategies and frameworks for overcoming resistance, fostering buy-in, and empowering employees to become champions of change.

Key takeaways from this episode include:

• Why people—not just systems—are the most important element of change.
• The importance of engaging early adopters and using their momentum to inspire others.
• Practical tips for ensuring long-term success through reinforcement and ongoing support.
• A deep dive into the Prosci ADKAR model and how it can guide organisations through the change journey.
• The role of managers in facilitating change through the CLARC framework.

Paul also explains how to handle scepticism, bring people along for the ride, and avoid common pitfalls like underestimating the time change requires.

Whether you’re implementing a new system, teaching new skills, or driving cultural change, this episode is packed with actionable insights for L&D and HR professionals.

Key Resources Mentioned:

• Prosci ADKAR Model: A practical framework for managing change, focusing on Awareness, Desire, Knowledge, Ability, and Reinforcement. Learn more about how this model can help your organisation drive successful change initiatives.
• CLARC Framework: A framework highlighting the roles of managers in change. CLARC stands for Communicator, Liaison, Advocate, Resistance Manager, and Coach. This model emphasises how managers can guide their teams and bridge the gap between leadership and employees.

West College Scotland use Totara and their Partner is Think Learning.