Philadelphia-based interior designer Nile Johnson scored a dream client, one so good that she recommended him to all her friends. One in particular reached out to Johnson for a project, and he took it despite knowing the chemistry wasn't quite right. The project got off to an awkward start and never improved—but after the dust settled, Johnson revamped his firm, drawing on lessons he'd learned. Today, he's rebuilt his process in a way that allows him to be creative while letting the client feel in control of the process. It's a story about learning what to let go of, and what to hold on to.