Episode 65: Measuring User Happiness with Richard Felix

Today our goal is to get into the minds of our users, and predict when they're likely to churn. Our guest expert is Richard Felix — the founder of Stunning, Retained, and multiple other products — who knows everything (and then some) about customer retention. You'll learn about different types of churn, how to measure user happiness, and what you should do if your customer decided to cancel.

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Show Notes

• Stunning, Retained, Are My Sites Up — Richard's products
• Drip, Intercom — tools for communicating with users
• Mixpanel, Heap Analytics — tools for in-app analytics
• Richard's website
• Follow Richard on Twitter: @rfelix

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