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UXLx Talks

User Onboarding for the Long Run with Krystal Higgins

34 min • 10 december 2024

It’s tempting to create one-size-fits-all onboarding experiences, constrained to a new user’s first day with your product, but onboarding can serve a much broader purpose. Products are constantly evolving. People are constantly learning. And everyone learns at different speeds. 
In this session, Krystal will share how good new-user experiences can be effective throughout the entire customer journey. You’ll see why it’s important to design guidance that addresses a range of product and user situations, and how onboarding makes sense as part of a longer-term approach to in-product education.

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