How to Handle Bad Reviews of Your Coffee Shop – 05/09/2023

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Another week of three idiots talking about some stuff – this time we cover chapter five of Unreasonable Hospitality, plus get in the weeds on the topic of Online Reviews and how YOU should handle your coffee shop getting negative things published on the interwebs.

00:00:00 Intro
00:03:05 Small Talk
00:13:24 Unreasonable Hospitality Chapter 5
00:35:30 Online Reviews: How to Deal with Negative Responses

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