In this episode, Kate and Laura plug their new book, Build Better Products, by discussing how the User Map was created. Surprise! It involves design thinking and sketching.
Drink Pairing: Irish Coffee (this is a long one. you'll need the caffeine.)
Music: The Future Soon by Jonathan Coulton
User Map Template:
Get the Book! Build Better Products: A Modern Approach to Building Successful User-Centered Products $35.73 By Laura Klein