When Hearing Becomes Listening - Episode 12

When engaged in a conversation, we often assume we are simply listening or speaking. But, we are doing much more than that; we are reacting to what is being said, how others are looking at us, and the expressions on their face. Our inner reactions influence our ability to understand and comprehend what is being discussed. This is sometimes referred to as noise in a conversation. How do we eliminate noise so that we can communicate effectively?